• FAQ

Veel Gestelde Vragen

Q. Can we make a reservation over a phone call or email? 
A. Unfortunately, we don't take any reservation from a phone call or email. Please make a reservation through the website. 

Q. What is the check-in and check-out time?
A. Check-in starts at 3 pm. and check-out is 10 am. 
You can't check in early or check out late.

Q. Can you store my luggage before check-in?
A.  Unfortunately, we don't store the luggage at the front desk, but guest can leave the luggage in locker box which located at the lobby of the hotel. Please notice that locker box cast 100 JPY per box?

Q. Can we modify/cancel the reservation over a phone call or email?
A.  Unfortunately, we don't take any modification or cancellation request over a phone call or email. Please make a request from the same website which  you made the your booking. 

Q. Do you charge any cancellation fee?
A. Yes, the cancellation fee depends on your reservation stay plan. Please refer to your reservation policy.

Q. Do you have any pickup / drop off service? 
A. Unfortunately, we don't provide either pickup / drop off service. Please use public transportation.

Q. How much is the parking fee?
A. Please refer an information below. 
The number of parking lots is limited. We highly recommend you to make an advance reservation.
(Reservation of the parking lot will be available from 2 weeks prior your arrival. )  
Please click here for the reservation

Advanced Reservation 
Weekday 12:00 noon ~ Next-day 12:00 noon (24 hours) 2,000 JPY
Weekend & Holiday 12:00 noon ~ Next-day 12:00 noon (24 hours) 2,500 JPY 

Standard Vehicles 10 cars 
Large-size, Over-size (bus) Vehicles 5 cars
Please understand that we don't take parking reservation over a phone call or email, the guest can only make an advance reservation through a website. 

Parking for Day Use 
[RegularPrice] 1 am ~ 24:00 (Every 30min. / 300 JPY) 
[MaximumCharge] 15:00 ~ Next-day 10:00/ 1,500  JPY
Weekend & Holiday
[RegularPrice] 0:00 ~ 24:00 (Every 30min. / 300 JPY)
[MaximumCharge] 15:00 ~ Next-day 10:00/ 2,000  JPY  

Parking Lot Availability
Standard Vehicles 14 cars 
For the parking inquiry, please contact to ?Mitsui repark? direct access phone: 0120-630-226/ 24/7