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Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00pm and check- out is until 10:00am.
*We don't offer early check-in or late check-out.

Q. Can you store my luggage before check-in?

A.  Unfortunately, we don't store the luggage at the front desk, but guest can leave the luggage in our locker room. 

Q. Can we make a reservation over a phone call or email? 
A. Unfortunately, we don't take any reservation from a phone call or email. Please make a reservation through the website. 

Q. Can we modify/cancel the reservation over a phone call or email?
A.  Unfortunately, we don't take any modification or cancellation request over a phone call or email. Please make a request from the website that you made the booking. 

Q. Do you charge any cancellation fee?
A. Yes, the cancellation fee depends on your reservation plan. Please refer to your reservation policy.

Q. Do you have any pickup / drop off service? 
A. Unfortunately, we don't provide either pickup / drop off service. Please use public transportation.

Q. How much is the parking fee?
A. Please refer an information below. 
The number of parking lots is limited. Please make a reservation in advance.
(Reservation will be available from 2 weeks in advance. ) 
Please click here for the reservation

Advanced Reservation 
Weekday 12:00 noon ~ Next-day 12:00 noon (24hours) 2,000 JPY
Weekend & Holiday 12:00 noon ~ Next-day 12:00 noon (24hours) 2,500 JPY 

Standard Vehicles 10 cars 
Large-size, Over-size (bus) Vehicles 5 cars
Please understand that we don't take parking reservation over a phone call or email, the guest can only make an advance reservation through a website. 

Day Use 
[RegularPrice] 0:00 ~ 24:00 (Every 30min. / 300 JPY) 
[MaximumCharge] 15:00 ~ Next-day 10:00/ 1,500  JPY
Weekend & Holiday
[RegularPrice] 0:00 ~ 24:00 (Every 30min. / 300 JPY)
[MaximumCharge] 15:00 ~ Next-day 10:00/ 2,000  JPY  

Standard Vehicles 14 cars 
About parking inquiry, please contact to Mitsui repark directly 0120-630-226/ 24/7 service